We're here to help

Our team is available to assist with technical or product questions, shipping concerns, return inquiries, bulk quantity requests and much more.

We will respond within 24-48 hours, Monday to Friday.

Please complete the form below, or email us at support@tapnrate.co

Return Requests: Please include your name, email and order number. 

 

Returns and Refunds

At Tap N' Rate, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your Tap N' Rate stand, we offer a hassle-free return policy. Please review the following guidelines for returning your item.

90-Day Guarantee:
We offer a 90-day guarantee on all Tap N' Rate stands. If you are not satisfied with your purchase for any reason, you may return it within 90 days from the delivery date for a refund or replacement.

Return Eligibility:
To be eligible for a return, the Tap N' Rate stand must be undamaged and in working order.

We reserve the right to deny returns for items that show signs of damage or misuse.

Return Process:
Once your return request is approved, you will receive instructions on how to return the item.

Please ensure that the Tap N' Rate stand is securely packaged for return shipping to prevent damage during transit.

Return Shipping:
For returns requested within 90 days from the delivery date, the customer is responsible for return shipping costs, unless the product was damaged in transit. In the case of damaged items, shipping charges will be covered by Tap N' Rate for the replacement and return. Please note that return requests for damaged items must be submitted within 5 days of delivery.

You have the flexibility to choose your preferred return shipping method. You may use your own carrier, or if you prefer, you can request a return shipping label from us. Prices will vary based on your location. 

Programming Your Tap N' Rate Unit

If you provided your business details at checkout, your unit will arrive pre-programmed, and no setup is required from your end.

If you did not provide this information, please follow the link below to access the PDF setup instructions.

Contact us if you need assistance.

Setup Instructions

FAQ

How does Tap N' Rate work?

Tap N’ Rate utilizes NFC (Near Field Communication) technology, allowing customers to easily provide reviews by tapping their phone on our stand—similar to Apple Pay or Google Pay. Our system simplifies the feedback process, enhancing results and making reviews easier for customers. Tap N’ Rate is separate from Google.

Is this similar to a QR code?

Tap N' Rate distinguishes itself from QR codes through its utilization of Near Field Communication (NFC) technology. While QR codes require scanning with a smartphone camera, our stand enables customers to conveniently access the business's Google page by simply tapping their NFC-enabled phones on the stand. This streamlined interaction enhances ease of use and eliminates the need for additional apps or steps, offering businesses and customers a more intuitive and efficient experience.

Do I need to program the Tap N' Rate stand myself?

We highly recommend allowing us to handle the setup of your Tap N' Rate stand, free of charge, so that it's ready to use as soon as it arrives at your business. This eliminates stress and saves you time, ensuring your business can start benefiting from Tap N' Rate immediately. However, if you prefer to set it up yourself, detailed instructions are available in the setup section of our website.

Can I still use Tap N' Rate if we have multiple locations within our business?

Tap N' Rate can be used for multiple locations within your business. Each stand can be customized for its specific business location, as long as each location has its own distinct Google Business listing. Contact us for any specific requirements or questions about implementing Tap N' Rate across multiple locations.

What is your return policy?

If you are not completely satisfied with our product, you are welcome to return it within 90 days for a full refund to your original payment method. See below for our complete return policy.

Where does Tap N' Rate ship from?

Tap N' Rate ships from strategically located facilities on both the East and West coasts of the United States. This ensures fast and reliable shipping directly to your business.

Can Tap N' Rate work with any smartphone?

Yes, Tap N' Rate is compatible with both Apple and Android devices, ensuring a seamless experience for all users.

Are there any additional fees or subscriptions required?

Tap N' Rate is a one-time purchase with no additional fees or subscriptions required. Once you acquire your stand, you can use it indefinitely to collect reviews without any recurring costs.

Is Tap N' Rate secure?

Absolutely. Tap N' Rate is designed with security as our top priority. The NFC technology we use is secure, ensuring that customer information is protected when using our review stands.

Product dimensions

L x W x H (in")
2 x 2 3/4 x 4